Availability
SaaS
Operations
What is Availability?
Availability denotes the time your service is fully functional, i.e. the absence of downtime. Downtime is a period when technology services are unavailable to users. Especially unplanned downtime is unexpected and can come at unpleasant times, i.e. in critical situations. It is triggered by e.g. systemwide failures or power outages. Planned downtime is scheduled, for the purpose of implementing upgrades and configuration changes. Nonetheless, availability should always be maximized.
Availability Formula
Availability = Uptime / (Total time (incl. planned downtime)) * 100
Availability Unit
Availability is expressed as a percentage (%).
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More about Availability
Availability is a critical aspect of any service or system, reflecting its reliability and uptime. High availability ensures that users have continuous access to services, minimizing downtime and disruptions. Understanding availability involves examining metrics, implementing robust infrastructure, and adopting best practices for maintenance and disaster recovery.
How to visualize Availability?
Availability can be visualized as a data card, showing the current value of the Availability. Or you can use bar charts to see trends and to compare your current value with previous time periods.
Availability visualization examples
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Recommendations to improve Availability
- Implement a redundant infrastructure: By setting up a redundant infrastructure, we can ensure that our services are always available even in the event of hardware or software failures. This will increase our availability KPI by reducing downtime and ensuring that our customers can always access our services.
- Implement automated failover: Automated failover can help ensure that our services are always available, even in the event of a server failure. By implementing automated failover, we can increase our availability KPI by reducing downtime and ensuring that our customers can always access our services.
- Invest in load balancing: Load balancing can help distribute traffic across multiple servers, reducing the risk of overloading any one server and causing downtime. By investing in load balancing, we can increase our availability KPI by ensuring that our services are always available, even during periods of high traffic.
- Implement disaster recovery: Disaster recovery can help us quickly recover from major incidents, such as natural disasters or cyber attacks. By implementing disaster recovery, we can increase our availability KPI by reducing downtime and ensuring that our services are always available, even in the event of a major incident.
- Monitor system performance: By monitoring system performance, we can identify potential issues before they become major problems. This can help us increase our availability KPI by reducing downtime and ensuring that our services are always available.
